Refund policy
Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
If you’ve done all of this and you still have not received your refund yet, please contact us at candleholic.shop@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at candleholic.shop@gmail.com and send your item to: Candleholic.shop, 109 Theodore Fremd Ave, 1, Rye NY 10580, United States.
Shipping
To return your product, you should mail your product to: Candleholic Shop, 109 Theodore Fremd Ave, 1, Rye NY 10580, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
If you’ve done all of this and you still have not received your refund yet, please contact us at candleholic.shop@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at candleholic.shop@gmail.com and send your item to: Candleholic.shop, 109 Theodore Fremd Ave, 1, Rye NY 10580, United States.
Shipping
To return your product, you should mail your product to: Candleholic Shop, 109 Theodore Fremd Ave, 1, Rye NY 10580, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.